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ORDERING


Ordering a Shand bicycle or frame

Steel Shand bikes (everything except the carbon Oykel) are built by hand in our workshop in Central Scotland. From delivery of raw tube stock, through to final assembly and packing, we do everything in-house. Our carbon frames are manufactured by our carbon partner in Asia, then inspected, painted and assembled in our workshop.

Delivery time for bikes manufactured in the UK (again, everything except the Oykel) is around 16 weeks. The leadtime on our carbon frames (the Oykel) vary depending on current stock level but shouldn't be more than 6 weeks if we are out of stock of your size and will be nearer 2 weeks if we have stock.

The process for placing an order is as follows :

  1. Fill out the provisional order form on the page of the bike you're interested in. If you've not decided on all of the details like colour, size etc, don't worry, we'll contact you to confirm everything before we go ahead. If you'd prefer to call or email us to discuss your order then that's fine too.
  2. Submit the form which will take you to a summary page.
  3. This page will allow you to finalise your order by paying a deposit online using any of the major credit/debit cards. If you'd prefer to pay by bank transfer, skip this stage and email or call us and we will supply the details you need.
  4. The final balance for UK made frames is normally payable before we paint your bike. This is usually about 2 weeks before it's ready for delivery/collection.
  5. Once your bike is assembled and boxed, we'll contact you with tracking information for delivery or agree a date if you'd like to collect.

Payment methods can be bank transfer (preferred) or credit/debit card. We don't offer any finance options and we don't operate any 'Cycle to Work' schemes.

Your bike will be delivered by courier anywhere in the UK for £30. We ship anywhere in the world. See this page for details on international orders.


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