Ordering

01

Ordering a Shand bicycle or frame

Steel Shand bikes are built by hand in our workshop in Central Scotland. From delivery of raw tube stock, through to final paint, we do everything in-house. Final assembly of full bikes is carried out in our workshop in Livingston.

Delivery time for bikes hand built in the UK is around 8 weeks

The process for placing an order is as follows :

  1. Fill out the provisional order form on the page of the bike you’re interested in. If you’ve not decided on all of the details like colour, size etc, don’t worry, we’ll contact you to confirm everything before we go ahead. If you’d prefer to call or email us to discuss your order then that’s fine too.
  2. Submit the form which will take you to a summary page.
  3. This page will allow you to finalise your order by paying a deposit online using any of the major credit/debit cards. If you’d prefer to pay by bank transfer, skip this stage and email or call us and we will supply the details you need to make the deposit payment.
  4. The final balance is normally payable before we paint your frame. This is usually 7-10 days before it’s ready for delivery/collection.
  5. Once your bike is assembled and boxed, we’ll contact you with tracking information for delivery or agree a date if you’d like to collect.

Payment methods can be bank transfer (preferred) or credit/debit card.

Your bike will be delivered by Parcel Force 48hr courier anywhere in the UK for £40. We ship anywhere in the world. See below for details on international orders.

Where are you based?

We’re based in Central Scotland, in Livingston. For more details, please view our contact page.

Can I come and visit?

Sure, however, we’re a very busy operation so please call ahead and let us know you’d like to visit. That way we can ensure we have time to see you – and give us time to buy biscuits and do the hoovering!

02

International Orders

We are happy to ship any of our bicycles and frames internationally. We have lots of experience sending bikes all over the world. Your bike will arrive incredibly well packed in a full size bike box. Before we pack your bike for dispatch we fully assemble and test-ride the complete bike to ensure you have no problems and can get to riding as soon as possible. Assembly will take you around 30 minutes (about 25 of which will be removing the protective packing materials!) and no specialist tools are needed.

Pricing

All our published prices include UK sales tax (VAT). For orders we ship outside of the EU will can almost always remove the VAT element from the total price. VAT is currently set at 20%. If you place an order through our website, we don’t remove the VAT at that point but we will send you an amended order with the discounted price. Note that you will be liable for any import duties and local taxes at your end.

03

Shipping

UK Mainland Shipping is a flat rate of £40 for bicycles and £25 for frames. We use a 48hr service provided by Parcel Force.

Customers are welcome to collect orders from our base in Livingston, Scotland.

International Shipping

International shipping prices are charged at our cost from the courier. Overseas delivery costs can be quite volatile and costs will be calculated and chargeable at time of dispatch. Alternatively we are happy for you to arrange your own courier collection from us.

If you would like to get an idea of how much it will cost for us to send a bike to your country, you can get an approximate idea using the websites linked below :

Transglobal Express

or

https://www.parcelhero.com/en-gb/international-courier-services

The box size your bike will ship in is 153cm x 26cm x 89cm (102 x 21 x 77 for frame boxes), weight is approx 12kg and the collection postcode is EH54 5EG.

Note that this is to be used as an approximate guide only and should not be taken as a guaranteed final shipping cost.

Can I come collect my frame instead of having it delivered?

Of course! Just make sure to tell us when you place your order.

Can I come and visit?

Sure, however, we’re a very busy operation so please call ahead and let us know you’d like to visit. That way we can ensure we have time to see you – and give us time to buy biscuits and do the hoovering!

04

Returns

If you think you need to return an item for any reason please contact us on contact@shandcycles.com

Can you sell just the frame and forks?

We build and supply full bikes, but can provide a frameset (and headset) for you, or your local bike shop, to complete the build.

How long have you been building bicycle frames?

We’ve been building steel bicycle frames since 2003.

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