Terms
& Conditions.

01

Introduction
This website is owned and operated by Shand Cycles Limited, a company registered in Scotland.

Registered Office:
3b Nasmyth Court
Houstoun Industrial Estate
LIvingston
EH54 5EG

Registered Company Number: SC409534
VAT number: 127 323 9 25

These terms and conditions apply to all users of this website/service, and are upheld at all times by Shand Cycles Limited. By using this website you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website.

All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online.

Use of this website constitutes acceptance of these terms and conditions. Shand Cycles Limited reserves the right to amend these terms at any time, without warning. All changes will be made current on this page.

Description of goods and pricing

All our prices are shown in British Pounds (GBP) and are displayed inclusive of VAT at the current rate of 20%. VAT is payable by all customers within the EU. Shand Cycles Limited does not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside of the EU. It is the customer’s responsibility to cover all charges related to customs and the import of goods.

All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. In the event of an error in the information provided by our website, Shand Cycles Limited will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, Shand Cycles Limited will offer you the product/service at the correct price, or a full refund. We are not under any obligation to honour an incorrect price.

Product images are for illustrative purposes only, Shand Cycles Limited cannot be held responsible for differences in the manufacturer’s imagery and the actual product.

Purchase of goods

All orders made by you through www.shandcycles.com are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party. After submitting an order to us we will send you an order acknowledgement email with details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

Order acceptance and the completion of the contract between you the customer and Shand Cycles Limited will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order.

Ownership of all goods that are part of an accepted order remains with Shand Cycles Ltd until payment is made in full.

If we do not accept an order, a full refund will be processed.

We may refuse to accept an order if:

  • We cannot obtain authorisation from the bank or suspect fraud
  • If there have been errors/issues with the description of the goods
  • If goods are no longer available.
  • We currently accept the following methods of payment online: VISA, VISA Debit, Mastercard, Solo, Maestro, Visa Electron, Paypal in GBP. We also accept payment by bank transfer from within the UK and overseas.

You should inspect the goods immediately upon receipt and report any damage via email or by phone within 24hrs. After that time we assume that you have accepted the item(s).

Circumstances beyond our control

We will make every effort to perform our obligations under the sale contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

Special order items

By “special order items” we mean any goods such as custom size bicycle frames that have been manufactured by Shand Cycles Limited specifically for an individual customer.

Special order items are not returnable unless they are faulty or incorrect. We believe that there is plenty of opportunity during the consultation process to ensure items you want to order will match your specifications and requirements.

Customer supplied goods

Shand Cycle Limited will not be held liable for any damage to goods provided by a customer (such as components) that are used to complete an order, or for damage these might cause to goods manufactured or supplied by Shand Cycles Limited.

Clearance and sale items

Clearance/Sale items may have aesthetical imperfection which does not affect the performance of the product. Clearance/Sale items are sold as is and cannot be returned based on reasons stated above.

Warranty

All frames and forks are supplied with an lifetime guarantee to the original owner. This means that for any defect in materials or manufacturing during the period of original ownership, we will repair or replace the frame (and/or fork) as required. This does not cover any defect from the result of accident, improper use or neglect and will be at the discretion of Shand Cycles Limited.

Paint finish on our frames carry a one-year warranty against defects in the materials used and their application. This does not cover normal damage caused by wear and tear (scuffs and scratches) caused in everyday use.

Any components supplied with our frames sold within the EU are covered by a 2 year warranty, or longer in the case of the original manufacturers’ warranty exceeding than this. For any defects please contact us in the first instance.

RETURNS

If you think you need to return an item for any reason, please contact us within 7 days of receipt. [Does this contradict the 24hrs statement above?]

MAKING A CLAIM

To make a warranty claim, please contact us with proof of original purchase and to arrange for collection. Carriage charges to and from Shand will be the responsibility of the original owner.

Ownership & responsibility

Legal ownership of the goods ordered is passed to you at the point of delivery. From this point, you are responsible for the safekeeping and correct use of all goods. Shand Cycles Limited will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect.

Please note that it is always thbre owners responsibility to ensure that the bike has been assembled to the correct standard and that everything is functioning correctly. If you have any doubt as to your ability to correctly assemble a bike to the correct standard then please visit your local bike shop to have your bike assembled by a professional bicycle mechanic.

Site usage / service access

Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control.

From time to time, Shand Cycles Limited may link to third party websites to provide the user with third party content, including but not limited to, videos from youtube, images, comments, reviews or links. Shand Cycles Limited does not accept any liability for the suitability or incorrect use of this content and is provided solely as a guide for the customer. If you choose to view any third party content (including visit a 3rd party site or play a video) you do so at your own risk.

Liability

Shand Cycles Limited and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Disclaimer

Whilst every attempt is made to keep photography on this website up-to-date, exact specifications my vary slightly from that shown and is subject to change without notice. Where possible, specification changes will be detailed on this website or during the ordering process.

Colours on our website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images represent the colour of the product you are purchasing but we can not guarantee a perfect match every time due to the almost limitless variations of displays on digital devices.

Copyright

You may download, use or print extracts from this site for your personal use only. Unless otherwise stated, the copyright and other intellectual property rights for all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by us or our licensors. Product images or descriptions which were created by Shand Cycles LImited remain the property of Shand Cycles Limited at all times and cannot by copied in any format under any circumstance without full written consent from Shand Cycles Limited.