Warranty.

UK manufactured steel frames

As part of the Shand commitment to quality, we provide a 5 year warranty to the original owner of the frame and fork purchased for any defects caused by our workmanship or material.

This means that for any defect in materials or manufacturing during the period of original ownership, we will repair or replace the frame (and/or fork) as required. This does not cover any defect from the result of accident, improper use or neglect and will be at the discretion of Shand Cycles Limited. Customers are expected to carry out regular preventative maintenance to their bike, including but not limited to the use of an internal frame saver wax and the removal, cleaning & regreasing of the seatpost to prevent seizing in the frame.

Finish

Paint finish on our frames carry a one-year warranty against defects in the materials used and their application. This does not cover normal damage caused by wear and tear (scuffs and scratches) caused in everyday use and abuse.

Components

Any components supplied with our frames (such as headsets) sold within the EU are covered by a 2 year warranty, or longer in the case of the original manufacturers’ warranty exceeding than this. For any defects please contact us in the first instance.

Returns

If you think you need to return an item for any reason, please contact us within 7 days of receipt.

Making a claim

To make a warranty claim, please contact us with proof of original purchase and to arrange for collection. Carriage charges to and from Shand will be the responsibility of the original owner.